State Farm® Insurance Agent Rexie Tagayuna

"Lynette provided fantastic customer service and was able to assist me with all of the help I needed. Thank you for the great experience"

"Everytime I turn around my auto insurance policy has been increased. Within the last 6 months my policy has increase over $120 and when ever I contact this office, where Rexi Tagayuna is assigned as my agent; They can never give a valid reason upfront as to why it has increased. 2 months ago it increased approx $45 and I sent an email asking for details and received a response providing me details that were totally false. The woman stated the reason for the increase was because of a traffic accident my son had back in August that was minor (minor scrape to vehicle while pulling out of a real tight parking space) of which my policy had increased for this incident 2 months after it happened, being an increase I was aware of. Because the property damage was $100 over the CA limit of $1000 they were required to increase my policy approx $65 in October 2024. In any event, I called 2 months ago because my policy was increased $45 more dollars. So I emailed my inquiry, the response I got was because my son had a incident back in August, in my Toyota. #1 my policy already increased in Oct 2025 for that and #2 he wasn't driving My Toyota Corolla. He was driving his own car that is on my policy also and is Not a Toyota. With that being false I called and asked why is my policy being increased again for the same incident? (I have saved this email for my records) they cldnt explain why she replied with that info and then said it was actually increased due to some state changed that were made in Jan 2025. So now today I received my statement for next month 05/2024 and its been increased $65. I called and the wonan who answered today, attempted to say the same thing about the incident my son had back in Aug 2024. So by now I am Pissed, and even more so because we havent had any other incidents at all on since being covered. My Toyota Corolla is a 2015... and the policy is showing more than My son's 2018 Ford Fusion Hybrid. I am 46 yrs old and have no accidents or tickets. My son only had that one incident. So how does my policy increase $60. My policy was reinstated being past due 2 days, however online it says a lapse in coverage of 30 or more days would cause at least an 8% increase. My lapse would hv been 2 days if any and would not cause a $65 increase, when my policy was "reinstated" either way the woman who answered said due the my sons incident (LIES) again, and started saying due to a renewal of my policy, Ive been with them almost 5 yrs and never has any of my renewals increased $65. So as I told her she is wrong and they need to STOP using my sons incident as the reason for increase because Im not dumb. And starting to believe this broker/office is ripping me off and lying in the process. They never send any notice telling me of an increase just increase. When u call Customer Service your automatically referred to the agent as Customer Service cant explain the policy. I never chose this agent nor met her and really have no idea how I was assigned to her. But atp Iam fed up and looking to file a complaint with the State and have them look into all these increases to make sure theyre valid since I have been lied to more than once. They have even entered their own estimated mileage on my vehicles to renew our policies, and I have had to call them about that. I work from home and barely leave my house and drive my car less than the standard 12K miles a year, i have sent them the mileage and they have still entered their own estimates making my rates higher and have had to have them fix it and assume they thought I wouldnt catch it. This how grimey these insurance companies are I assume, or maybe this particular office Im assigned to. But at the end of the day, all this agent/ofc does is LIE. I will pursue further for answrs."

"I had a great experience with State Farm Insurance, thanks to very responsive service provided by Lynette. She went above and beyond to help me customize our car insurance policies to fit the needs of myself and my family. Lynette was incredibly patient and thorough, providing me with multiple quotes to make sure everything aligned with what we were looking for. I truly appreciated how accommodating and responsive she was throughout the entire process. Highly recommend working with Lynette and the team at State Farm!"

"Thank you Rexie, Lynette, and Dorthy for all being so helpful and getting our insurance reinstated hassle free!"

"Lynette and Dorothy are super nice and very very helpfull and accomodating. They go above and beyond to help you and answer all the questions you have. Super nice people hands down. Highly recommend them!"

"I want to thank my cousin Rexie, Lynette, and Dorothy for helping me out today for solving the issue with enterprise rental car in Stockton . Problem was solved and there wasn’t any issue 🙏"

"Lynette is so nice and friendly. The office customer service is second to none. Thank you so much!"

"Thank you rexie for guiding me in choosing the best policy... i surely recommend state farm insurace to my friends"

"The best insurance agent I've tried"

"I like talking to them they are all nice and accomodating!"

"The service was outstanding and the product was exactly what I was looking for"

"The product quality is consistently outstanding, exceeding my expectations every time"

"Hi, the only words I can share with you is Lynett has been very helpful, my wife has been with Rexie for a very long time she even stayed with her when I was with someone else but now, I am moving my vehicles over one by one it's not for the money it's for the service I get from Lynett, Thank you."

"I will give 5 Stars to Dorothy and Lynette for the excellent customer service that we received. They are very easy to talk with, compassionate and aware of the needs of their client. Dorothy is really supportive and very pleasant to work with. Highly Recommended"

"I have been able to ask a lot of great advice, and was able to know more about life policy."

"Lynette and Rexie are always great to work with, prices are good if you are in their coverage area. Great value working with these agents."

"Excellent service!! Very friendly and informative; wish more businesses would be like them!!!"

"Rexie, Lynette, Dorothy and the whole team are very accommodating! One of the best customer service that I have ever experienced. They are easy to work with, efficient and responsive. Highly Recommended."

"Dorothy was very helpful and helped me find the best insurance rate options."

"Rexie and her team are fantastic! Navigating insurance options and choosing the right policies can be overwhelming, but I’m so glad my boyfriend and I found Rexie. We’ve been insured with her for years and have always been impressed with her service. Whenever we faced issues, such as car problems with towing or locked keys, Rexie was quick to respond and address our needs. She’s always been welcoming, friendly, and takes the time to explain our policies clearly, because they can sometimes be confusing. Dorothy has also been a pleasure to work with always cheerful and supportive. We highly recommend Rexie and her team to anyone looking for insurance and will continue to rely on them for any future needs."

"Professional staffs, Return calls in short time, Excellent suggestions on cost saving, prompt response during motor vehicle issues."

"Rexie and Lynette are beyond helpful! They not only reach out with friendly payment reminders, they answer all my random questions is a VERY timely manner! Highly recommend them!!! We have been with this team for YEARS!"

"Happy with State farm, agent Dorothy always willing to help me."

"Great customer service."

"Been with State Farm for a while great service! I recommend them for all policies easy to pay. I just called every month and they send me a receipt. Thank you guys for all that you do always a delight to talk to Dorothy and Rexie and all of the other stuff when I call! Thank you and keep up the great work!"